Response from American Airlines

June 12, 2008

Dear Mr. ______:

Thank you for contacting us. We appreciate hearing your perspective about the change to our checked baggage policy.

First, allow me to clarify that the $15 fee for one checked bag applies to tickets purchased on or after June 15, 2008. Assessing a fee for checked baggage was a difficult decision but reflects the reality of our business. We are taking direct steps to ensure the long-term success of our company in the face of unprecedented fuel prices and these fees help us to offset the rising costs associated with the transportation of baggage. We hope to have our customers' understanding.

There are some exceptions to the policy. To view the specifics, please go to AA.com and select "All News" from the Home Page and look for "View Updated Checked Bag Policies."

Sincerely,

Kay Farmer
Customer Relations
American Airlines